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Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, a wrong size or a wrong product, please contact us immediately at our Support Center.
Temporary notice: Customers will be offered an unconditional resend or refund on orders under $30 for the product in question.
For returns, the shipping fee is at the customer's own expense. USA customers will be provided with a pre-paid shipping label via the Support Center. The cost of this will be deducted from the final refund.
USA customers will be provided with a pre-paid shipping label via the Support Center. The cost of this will be deducted from the final refund.
Steps to contact us:
Go to our Support Center and describe the issue in detail ( return reason) along with your order number and SKU (product) number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Our company's issue
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an exchange.
Once we receive the item, we will offer you a refund or resend for free a replacement at our expense.
If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can allow a return too.
In that case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.